2012, give the B2C electronic business more understanding and support

in the last quarter, B2C (business - customer) e-commerce site encountered many problems.

• Taobao Mall to resist threshold to improve service businesses, a number of small sellers set up the" Anti-Taobao Union." 10 on 11 On the evening began, Taobao Mall by the tens of thousands of Internet users in the collective attack.Re-bulk cargo for compensation or making claims to be receiving, to the negative feedback, and then apply for a refund, as 13 at noon, there were dozens of large-scale users Taobao Mall shops were"captured" Out of Service.
• 10 months, the network was traced to buy food I received only a single non-delivery.I bought a network that is because the delay in delivery due to warehouse relocation upgrade, delay orders will be 10 On 28 has served, the website will these orders be 10-20 per month compensation.
• 11 month 25 day, Jingdong Mall announced that with immediate effect will be based on the amount of industry practice less than 39 per order charge 5 per freight, had implementation of policy is freight free.Jingdong Mall therefore questioned funds out of stock, can not pay.
• 12 months, Eslite suffered IPO delay, layoffs, veteran resigned, capital chain will break the multiple rumors of attacks.
• 11 month 11 day B2C website a big promotion , Jingdong Mall and Taobao Mall, Dangdang and other virtual base price has been no promotional goods, delivery is not timely, the sale of counterfeits and other accusations.

In addition, Jingdong Mall, Taobao Mall, Dangdang, high-net friends online shopping surge in complaints compared with last year.The climax is the most people in the industry, investment bankers, blog owners etc.have been bad-mouthing the B2C services, or self-built logistics warehouse B2C mode, in fact, this bad-mouthing those who, if not intentionally, that do not really understand B2C .

• B2C from the start," Business ,"" business services", rather than pure Internet business, logistics, warehousing, service, payment, customer service and other sectors are indispensable, and because the physical location of businesses and customers on the isolation and become more complex.Paypal, money paid through other payment instruments have solved the problem of off-site secure payment, other sectors are also being rapidly improved, such as the layout of large-scale logistics center, the gradual establishment of large modern warehousing, courier services, leaps and bounds, service standards, professional customer service has also been rapid development.
• only solution the information flow problem, B2C hard to take off.Internet to promote the business information flow flattening, e-commerce platform aggregation play a positive role.In this platform, users can keep abreast of the latest product promotions, compare different products to choose the best way to own satisfaction.But for most of the physical product sales, the payment security, quality assurance, close to services, cost-efficient storage and logistics, information flow is more important than the field.These issues are gradually resolved, such as third-party electronic payment security has been basically can guarantee payment security, inspection, confirm payment, also to some extent, solve the acceptance of quality problems.
• storage, Logistics as a constraint B2C the biggest obstacle to development.There are two ways to choose from, the use of third-party logistics, or self-built logistics.Heavily self-built logistics will face pre-investment, payback period is longer, and will not be as high as pure Internet companies premium problem, and if you use third-party logistics, or even just set up stores, rent collection, surface B2C website is a true Internet services, are" asset light", low cost, little risk.However, product quality and delivery time are subject to a third party.

As the unexpected rapid development in the food I buy a net, Jingdong Mall, Eslite such self storage, logistics B2C services company, its management, service could not catch up with the rapid development of user requirements, in particular, 11 on 11 day of the big promotion, resulting in a number of delays in delivery site of the situation, this just shows the model has great potential, with revenue increasing, all sectors will improve soon.

This is actually is a very good development trend, should be given more understanding.By pure Internet companies, high net premium rate required is offering to kill B2C website is a short stick blindly kill, kill, or whether holding Bangsha, B2C are in rapid development, the management of these companies want to aware of this, hope its investors and the industry to give more understanding and support.

2012 years, must be B2C year of the rapid development of electronic business, and is sure to encounter all kinds of problems and solutions.Please give B2C electronic business more understanding and support.

Attachment: on Taobao Mall renamed:

As expected, Taobao Mall renamed.Although I also think, in addition to the pronunciation of the domain name quite similar, the"Lynx" is not good, because: 1 day ti ā n cat m ā o , the word is tone, not loud enough, 2