Operators must end the era

it comes to the operating room, we must first think of the telecommunications operators' business hall, in fact, there are many service industries are business hall, such as banking, electric power, water supply, including the Government's tax, business, and so on, as long as it is for the client open hall shop can call.

but why people when it comes to the operating room is the operator's business hall, because this information age, everyone is so familiar with their own directly linked.When it comes to a hodgepodge of operating room, to which the services of the business hall to do the best, the people can give the operator's business hall this answer you?

We can boldly associations, I am afraid there will be many, many ordinary people do not think the business hall of the operator's service is the best, although in practice the input of the operators in the service of other any industry and companies can not match, the operator of service standards, service specifications and quality control is any other company could not imagine.

This has resulted in very serious symptoms of split the one hand, operators in the strict implementation of service management, front-line pressure is huge, but in return is often encountered trouble abuse, serious staff turnover, social reputation is poor, the other hand, operators invested heavily in the service, or even take the service as the core competitiveness, can actually receive is also not satisfactory.

because the previous operator's business is relatively simple, especially in the era of voice calls, operators can obtain a sufficient number of excess profits, invested part of a pure service design is no problem.But in the face of new situation, more service business, the inertia of the service more difficult, which will lead to more complaints and dissatisfaction, and traffic operation services from simple gestures and answer shuttle freed for more mentors and players to become a professional core of the operating room experience, this is to ask the true sense of service marketing.

critical theory: the operators to do the traffic operation, the operating room must be transformed; good service does not mean that marketing, and marketing service.

service issues are complex, can not simply make it clear that here there is no need to go to a detailed argument, but the service is modest it is very necessary.Operators need a thorough reflection, who will service effect made like this, with the transformation of the communications industry, has now to perform services which service the nature of time.

operators should be explored, not just the over-service, but to make the services truly become a necessary service, service to remove the illusory only to serve the packaging so that consumers understand the operator's service is not in vain to obtain any access to pay, which is the value of the services, but also the value of service personnel.

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