Talk about business hall to the transition

business services of the Office is indeed very important, the problem of restructuring can not be done overnight.At the same time, the operating room to the marketing-based, does not mean do not on what services.Marketing and service to the needs of management artificially separated, while for the lack of any significance.Users need to pay a reasonable price to enjoy the communications services they need.

Of course, there are services and service difference.Communications operators is service-oriented enterprises, in the strict sense will be the product of the operators is to serve, so the service should be to discuss the operating room is a small service, that is, not including pre-sales of communications products and business value to customers , sale and after-sales service.

operator's business hall positions are different, the three operators there is a certain difference, and operators within their own business hall and cooperation in business hall there are also different, the future will be because of the role and commitment task difference and differentiated to form a complete customer service system.

In short, we can not forget:

1, the operating room is the place of operators with ordinary customers to communicate directly, but it is very important or only place of face-to-face communication, enhance communication functions and capabilities is imminent.

2, experiential marketing is the only way for the construction of the operating room a different business hall there are differences in order to achieve the goal of experience hall building, we must abandon the door of the operating room, all customers come in the concept of trade-offs to take appropriate targeted service delivery, is inevitable.In this respect, can not be customer traction.

3, electronic channels and business hall toward integration, rather than fighting each other.Integration with the not, nor is a combination of four yuan, rather than two yuan times.

4, because the development of electronic channels, the functions of the operating room will be great changes to become a necessity for the development of e-commerce operators to provide the last mile, of course, can also become a bridgehead for the whole development of the Internet.

5, the operating room if you can not improve the salesperson's income reaches a certain level, the salesperson's team will not be stable, the stability of the quality of service is empty, and improve the income also must rely on the innovation of the value of labor to complete, simply raise wages only unrealistic would not be practical long-term sustainable system of support.

6, the operating room into the marketing era is the era of mobile Internet development requirements, the needs of the business development to marketing is not do not service, but the service marketing into the service from the slogan of construction, the language specification, gestures evolved to a humane, personalized, flexible, equality coach services.

7, the operating room will no longer solve the queuing service as the main, but to attract customers, customer retention has become a transit point of information and information lounge.

regardless of the operator's business hall whither, simple fee to open a business consulting business hall will gradually be eliminated, new with strong communication functions, and experience activities, consumer e-commerce base station, information on inn and other functions the operating room will gradually become a reality.